Account Management Help

Creating an account is free and simple. Your account is designed to give you easy access to your information, and help you manage your services. To create an account, click here. (

For various reasons — such as forgetting your password, losing access to your email address, or not being able to receive a verification code — you may not be able to log in to the Tenorshare AI PDF Control Panel. If this happens to you, please do not hesitate to contact our support team,who is designed for resolving situations like this.

If you forget your email password, you can reset it by clicking forget your password in the lower right corner. First enter your email address, then enter the correct/valid verification code received within 60 seconds and click the ok button to change/reset your password.

Subscription FAQs

To cancel your subscription quickly, you can always contact our support team. We will respond within 24 hours on weekdays and 48 hours on holidays. Tenorshare AI PDF provides subscription service for users ( 1 Month or 1 Year), you can cancel the subscription manually at any time if you do not want to continue the service.

Yes, don't worry. We guarantee your privacy when you browse our website or make an online purchase. Tenorshare will not send any emails to our users using bitcoin as a transaction in any form. Please don't believe it.

Clear the cookies of your browser and make sure the network connection is good. If possible, switch to another payment method and try ordering again.

Yes, AI PDF offers a free trial, where you can choose between the samples we provide or you can submit your own PDF files to use for your evaluation before purchasing. If you have any questions about functionality, please contact our support center.

The free trial is put limitations to its functions, not the trial period, so you can assess it with limited functions for as long as you wish. You can upgrade to the full version to access all of the fantastic features.

Tenorshare Chat PDF Tool offers monthly and yearly subscription packages. Subscription information can be found on our website and you can subscribe directly. If you have any questions please contact us.

Contact Support

Need some help? Please Contact [email protected] for quick assistance.

Our Support Team will respond within 24 hours on weekdays and 48 hours on holidays. If we didn’t reply to you timely, it is highly possible that we are currently having backlogs. We will reply you immediately once we see your email.

Refund Policy

1. What is the refund policy?

Tenorshare AI PDF values every customer that comes to us and puts customers' satisfaction as the top priority. To achieve this, we are working continuously to provide the customer a pleasant experience with better software and service. We do our best to keep response times below 24 hours in order to resolve your issue quickly and without complication.

Circumstances eligible for refund:

1. Duplicate purchase.
2. Mistaken order followed by ordering a correct product from Tenorshare.
3. Fatal technical issues with the software that could not be resolved within 30 days.

Circumstances of no refund:

1. Change of mind after purchase.
2. Did not receive order confirmation e-mail and registration code in time, and didn't try online support or contact staff assistance.
3. Request refund for technical trouble, but fail to cooperate by providing details for troubleshooting.
4. Refund request based on dissatisfaction caused by misunderstanding of the product's functions and capabilities.
5. Purchase of wrong products, followed by the purchase of products from another company.

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